dispatch & delivery
We aim to dispatch goods as fast as possible, usually on the same or next day, but certainly where possible within 5 working days unless otherwise stated due to demand or limited supply. Items with high demand/limited stock/out of stock are dispatched on a purely first-come-first-served basis and you be advised as such on the relevant product page. When shut for holidays we put an “on holiday” sign on the front door/ home page informing of the next available day of dispatch, any orders placed while “on holiday” will be dispatched as possible following return to regular service.
Should you require an item urgently please ensure that you contact us prior to placing of the order to ensure stock availability and that any additional associated shipping fee can be applied prior to the processing of your order ensuring the relevant item will be shipped at the earliest possible convenience. Failure to contact us prior to placing the order will delay the shipping of urgent items.
Customers are responsible for all the associated cost of shipping and insurance applicable on all exchanged/replacement items unless an item was dispatch by ourselves in error, in such case the replacement item will be covered by free shipping.
We will gladly accept any EU, international and overseas orders. Please be sure to contact us prior placing an order to get a quotation of the available shipping options for the products you wish to purchase. While we may provide you with several shipping options, it is entirely your choice how you wish to ship the items we do however strongly recommend that you always opt for tracked and insured shipping to the full value of the items you wish to purchase. We will not be held responsible for any lost or damage incurred in the shipping of your items. As purchaser it is your responsibility for pay any associated customs, import duties and taxes levied upon the items upon arrival at destination county, we have no control of these charges and as such cannot give you an idea of what they may be.
Should an international, EU or overseas order placed through the site without contacting us for a shipping quotation, you will be notified via email prior to dispatch with shipping costings, we will not dispatched any overseas, EU or international order prior the full payment of the shipping fees.